FAQ FAQ Bernhard Ziegler & Oliver Gärtner GBR (in the following “zg-trading” mentioned) operates an online trade for commercial purposes. This FAQs refers to the homepage www.fingering-chart.com (Please have a look on our german version at www.grifftabelle.com. This is the base for this FAQ and is used in judicial affairs. This is only an automatic translated version.) 1. Contractual bases All contracts, which the customer over Internet or by means of other remote means of communication with zg-trading locks, this AGB is the basis excluding. This recognizes the customer with its order or a requirement with eBay expressly on. 2. Offer and contract conclusion 2.1 Those in writing, by telephon, by Internet order or by email given orders of the customer are offers, to which the customer is bound in principle one week. The contract comes off by confirmation of order or transmittal and/or delivery of the commodity within this week period. With Internet auctions or other sales against highest bid the contract conclusion carries out itself automatically with highest bidder in each case with the end of the auction. Regarding the conclusion of a contract under “eBay” applies for the customer there observable the AGBs of “eBay”. 2.2 Any delivery obstacles are communicated to the customer at the latest of zg-trading immediately, however within one week. 2.3 The offers of zg-trading are not-binding and stand under the reservation of the punctual self supply and availability of the commodity, if not in individual cases expressly something else one agreed upon in writing. A delivery impossibility or a disregard of dates of delivery because of complete or partial unavailability of the commodity entitled the customers at fruitless operational sequence of an appropriate, however at least fortnightly respite for withdrawing from the contract. Large rights are not entitled to the customer in this case. 2.4 Partial deliveries are permissible. 3. Return right 3.1 If the customer is consumer in the sense of § 13 BGB, it has the right, supplied goods, which it bought over Internet or using other remote means of communication with zg-trading or ersteigert, without returning indication by reasons within weeks by return to indicated the address of zg-trading. This period begins at the earliest with receipt of the commodity and this instruction. Only with commodity not package-capable of being shipped (e.g. at bulky goods) the customer can explain the cancelling also by a bare cancelling demand in text form, thus by letter, fax or E-Mail. For keeping the punctual sending off of the commodity or the cancelling demand meets the period. 3.2 The commodity is to be sent back in a perfect condition including all intact packing parts and in an insured parcel on zg-trading. An uninsured mode of shipment is possible only if it concerns small articles or goods of smaller value, which was not sent to the customer also of zg-trading by parcel. The return takes place at expense from zg-trading starting from a value over 40 euro. As far as a value under 40 euro the cost from the customer are to be borne to. 3.3 A return right does not exist in principle with contracts over those Supply of goods, which are offered not on the Websites of zg-trading and in the assortment of zg-trading are not led, but on express desire of the customer specially for him are not ordered or after defaults of the customer were manufactured or worked on, · Further also Internet auctions, with which you determine the price by the delivery of a requirement, remain impossible. Mainly this auctions with a starting price are starting from 1 euro. 4. Refunding the purchase price with return 4.1 However within one week after back receipt of the commodity zg-trading refunding of the paid purchase price as well as the costs of the return, if necessary resulted, becomes immediate, at the latest makes. For this the customer has in time, at the latest with the return to give its bank account well-known. 4.2 A refunding of forwarding expenses paid by the customer for the forwarding of the commodity to it does not take place, it is, this concerns a case of guarantee. 4.3 Requirement on Rückerstattung entire purchase price exists not, if the value of the commodity by use, which goes beyond the usual examination of the commodity, how she would have been possible the customer also in a Ladengeschäft, by damage of the commodity or its packing or by other circumstances, which the customer has to represent, is reduced. In this case becomes zg-trading a in individual cases appropriate departure for the depreciation make. If the depreciation of the object of the purchase should be so substantial the fact that zg-trading a resale of the commodity is possible with untenable losses not possibly or only is a cancelling of the purchase thing in principle impossible. 5. Prices and shipping terms 5.1 Apply the prices, which were represented at the time of the order on the Internet sides. A correction of obvious mistakes remains reserving zg-trading. 5.2 All prices understand themselves in EURO and contain the legal value added tax. This is the customer separately document of identificationable, so far the commodity not as “opportunity” of the difference taxation after § 2,5a exp. 2 UStG is subject when desired or so far not from other reasons - e.g. with commission business - a separate document of identification is not impossible. To customers outside of the European Union applies gross to net. 5.3 Packing and forwarding expenses, which in principle the customer carries, are included the prices. 5.4 The dispatch of the commodity exclusively takes place against Vorkasse, according to option of the customer against cash on delivery or Vorausüberweisung on that the customer in time communicated account from zg-trading. 5.5 The dispatch of the commodity at the customers takes place after possibility within five working-days starting from receipt of payment. About any delays the customer is informed of zg-trading. 5.6 With entrance of the order the commodity is reserved of zg-trading for the customer. If a payment does not take place within one week starting from conclusion of a contract, then zg-trading other one order reserves itself over the commodity. Collecting of several purchases is possible only within 2 day. 5.7 The commodity is uninsured sent away depending upon extent. If the customer wishes expressly another, kind of dispatching insured, then zg-trading this will accomplish when desired the customer. For particularly bulky or heavy transmissions, which the post office does not carry after their conditions no more, the actually in each case resulting freight charges are computed. In addition from the post office the raised and from the customer come if necessary to basic setting and collection fees. To the dispatch abroad the forwarding expenses lump sums specified in the plant on these conditions apply. With dispatching to countries outside of the European Union the customer is responsible for the normal import customs at its expense. 5.8 If the customer communicated 7,7 in the period of number the fact that the commodity on the post office way was lost damaged or will announce then zg-trading claims immediately opposite the causer or will place investigation requests regarding the whereabouts of the commodity. Zg-trading is not obligated to accomplish a replacement at the customers or to return the purchase price at the customers, as long as the transport damage was not clearly determined or the investigation procedure was not locked yet. 6. Retention of title If a supply should not take place due to appropriate written agreement with the customer against Vorkasse in the exceptional case, then the property at the supplied commodity turns into only with complete payment of the purchase price on the customer. Before passage of title is not entitled the customers for orders over the commodity. As long as zg-trading owner of the commodity is, the customer has to inform zg-trading immediately, if third rights at the commodity, equal which kind, make valid. 7. Guarantee 7.1 In accordance with § 437 BGB the customer has one requirement on Nacherfüllung with lack of the supplied thing first only, i.e. it can require the rework of the supplied thing or a replacement for its choice. The customer has to communicate the met choice zg-trading in clear form. Only after two unsuccessful Nacherfüllungsversuchen of zg-trading the further legal warranty claims, like reduction of the purchase price and cancellation of the contract, are entitled to the customer. 7.2 If the customer decides with defective new commodity for a rework (repair), then he has to directly send the commodity on demands of zg-trading - to the support of a brisk completion of the guarantee case - to the manufacturer, whose address is communicated to the customer immediately of zg-trading. 7.3 Warranty laws are in principle impossible with goods, which are sold exclusively as historical pieces of collecting tank without function warranty and called such. 7.4 Data for function and use of new and Gebrauchtware or other technical information gives zg-trading after best conscience and due to existing experiences. These data represent however in principle no condition warranty for the commodity. 7.5 zg-trading it is justified to make achievements from guarantee dependent on the fact that the customer sends the defective commodity back before on zg-trading or the manufacturer and makes an examination possible of the complaints. It turns out that an error cannot be recognized despite detailed examination or turns out that the error was caused by the customer, is impossible warranty claims. Customer is then sent back the commodity in defective condition, it is it before in writing ready for the assumption of the repair and forwarding expenses explained itself. 7.6 As warranty-oh-point is sufficient the collecting main of a copy invoice. 7.7 Transport damages can be recognized in principle only if they are indicated zg-trading at the latest from the customer immediately, however 24 hours after receipt to the commodity, in writing or by email, whereby it depends for period keeping on the punctual sending off of the announcement. 8. Adhesion Beyond the regulations into number 7 going an adhesion of zg-trading for direct or indirect damage - equivalent from which argument and so far legally permissible - is impossible, it is the cause of the damage been based on resolution, rough negligence, bad-cunning concealing of a lack or on the absence of assured condition. 9. Higher force If zg-trading the owed achievement cannot furnish due to higher force (in particular war, natural catastrophes), is released zg-trading for the duration of preventing from the obligation to perform. Zg-trading if the execution of the order and/or supply of the commodity is longer than one month impossible due to higher force, then the customer is entitled to the cancellation of the contract. Further rights are not entitled to the customer in this case. 10. Other 10.1 From these conditions deviating or these conditions supplementing agreements requires writing in individual cases to its effectiveness. 10.2 zg-trading all data security-legal requirements, in particular the defaults of the Teledienstesdatenschutzgesetzes, will consider. 10.3 In all other respects the legal regulations apply. 10.4 It applies German right. The validity of the “convention of the United Nations over contracts over the international goods purchase from 11 April 1980” is impossible. 10.5 Place of delivery is the company headquarters of zg-trading. Area of jurisdiction for all disputes from the contractual relation is Heilbronn, if the customer “entrepreneur” is in the sense § 14 BGB. In all other cases the legal area of jurisdiction applies. Last updates to 02.11.2004